Sensus helps a wide range of public service providers-from utilities to cities to industrial complexes and campuses-do more with their infrastructure to improve quality of life in their communities. Read the case study to learn more about the utility’s smart water network. Now, the utility is ready to serve an expanding customer base safely, efficiently and effectively. MWS serves more than 191,000 customers in Nashville and surrounding counties, and that number continues to grow. The FlexNet system is a long-range radio network that provides the utility with a scalable and reliable communications infrastructure. “This benefits our customers and our employees.” “With Sensus’ technology we can identify issues, such as leaks, in a timely manner without making multiple trips,” said Ragland. At the same time, MWS has improved working conditions for the technicians, who no longer have to face insects and other routine discomforts to manually read meters in the field. The utility has more insight into water use, and is able to identify water leaks and other issues before they are reflected on customers’ bills. With the new meters and FlexNet system, MWS now collects meter data remotely and has reduced the cost per meter read by 95 cents, saving $181,000 per month. The utility deployed SR II water meters and the FlexNet communication system. Relying on Sensus since the 1950s, MWS turned to Sensus for a smart water network to improve operations. “Providing excellent service is our priority,” said Ragland, “We wanted to proactively alert our customers to potential water leaks, rather than wait for a call reporting a spike in water use.” MWS collected meter reads once a month, so the utility relied on customers to report an unusually high water bill before beginning to investigate a leak or billing inaccuracy. “Manual meter reading and data input can be subject to error, and re-reading meters was costly,” said Gary Ragland, customer service assistant manager of field activities, Nashville Metro Water Services. This made the reading-and re-reading the meters-difficult and time-consuming. In addition to hazards in the field, the meters were often covered with overgrown plants, dirt and other debris. Utility saves $181,000 per month with smart water networkįor the technicians at Nashville Metro Water Services (MWS), poison ivy and bug bites were often a part of the job, especially when manually reading meters in the rural farmlands of the utility’s northern territory.
0 kommentar(er)
